How much will freight cost?Unfortunately, in October 2019, the main courier companies (Toll & TNT) introduced a $25 manual handling surcharge because the pet door and adapter boxes are over 1.2m long and do not fit on their automated conveyor system. In November 2019, most courier companies also introduced domestic delivery address surcharges for items over 1.8m long ranging from $22-55 per order in addition to the actual freight charges! :( In order to keep the courier cost of your order as low as possible our logistics team use a range of couriers including Fastway and TFMXpress, but now free delivery primarily covers metro: Adelaide, Melbourne, Sydney & Brisbane-Gold-Sunny Coast areas. Due to the sheer size of Australia and multiple carriers needed to service all the country, it is not possible to offer an accurate freight calculator at the checkout process. So in order to process orders you still need to click on the free shipping option to enter your order and then depending on your location, we will get a freight costing and email you a courier gap invoice if required. Note we do not add any margin, you only pay what we get charged by the given carrier. So please refer below to what areas are covered in free shipping. *Free Delivery includes metropolitan areas within: Adelaide, Melbourne, Sydney, Canberra, Brisbane & Gold-Sunshine Coast. *** NOTE country towns can incur additional fees depending on the location relative to our closest warehouse. Pricing is generated when the order comes through so we can email an invoice then or email for a quote before putting your order in. ** Perth metro courier gap is $30 and an invoice will be sent to you once the order is in the system. If you live outside of the above mentioned areas and/or are in NT, TAS or north of Rockhampton QLD or outside Perth Metro in WA, we will get a quote from Toll/Fastway/Fastway/TFMXpress /TNT and then EMAIL you an invoice for any gap payment to get to your postcode once your order is in the system. If you prefer, you can get a quote for freight before you order by emailing us at [email protected] As noted, due to the size and weight of the pet doors (over 2m, glass, heavy) and courier regions/limitations, it is not possible to offer a flat rate Australia wide. Can I pick up? Yes! You can PICK UP from either Mooloolaba (Sunshine Coast, QLD) or from Woodville North in Adelaide. Do all items get delivered on the same day?The small box with the locks often arrives before the long oversize pet door/adapter boxes. You can use the tracking number on the small lock box to track the door via toll ipec/fastway/tfmxpress/APD track and trace or just wait a little longer for the pet door/adapter to arrive. The small box often goes via air due to the small size and thus can arrive faster.
1. All deliveries are 'Authority To Leave': No signature required so you don't have to be home.
2. Front door MUST be easily accessible by courier. Secure apartments incur re-delivery charges if courier can't access the door (even if you say you are home, the courier may not call/ring and this still incurs re-delivery charges).
2. PO BOX not viable. Actual address is needed.
3. Deliveries are via Road Express Monday-Friday.
4. Regional and Remote Area Delivery fees apply- get a quote before you order if you prefer.
5. Note we are not liable if your door is stolen after delivery- this hasn't happened yet! :)
How long will it take to be despatched?
Doors are usually despatched the same day if payment clears before 2pm :)