How much will freight cost?Unfortunately, in October 2019,Toll (& TNT) introduced a $25 manual handling surcharge because the pet door boxes are over 1.2m long and do not fit on their automated conveyor system. In order to avoid passing this cost on to you we now use Fastway where possible but Toll is still required for some regional areas and for WA, NT & TAS. Due to the sheer size of Australia and multiple carriers needed to service all the country, it is not possible to offer an accurate freight calculator or free shipping Australia-wide, so in order to process orders you still need to click on the free shipping option to enter your order and then depending on your location, we will get a freight cost from Toll/Fastway and email you a courier gap invoice if required. Note we do not add any margin, you only pay what we get charged by the given carrier. So please refer below to what areas are covered in free shipping. *Free Delivery includes metropolitan areas within: Adelaide, Melbourne, Sydney, Canberra, Brisbane & Gold-Sunshine Coast. *** NOTE a lot of county towns are still covered for free between Adelaide to Rockhampton, it just depends on the Fastway network and capacity in the specific area. ** Perth metro courier gap is $30 and an invoice will be sent to you once the order is in the system. If you live outside of the above mentioned areas and/or are in NT, TAS or north of Rockhampton QLD or outside Perth Metro in WA, we will get a quote from Toll/Fastway and then EMAIL you an invoice for any gap payment to get to your postcode once your order is in the system. If you prefer, you can get a quote for freight before you order by emailing us at firstname.lastname@example.org As noted, due to the size and weight of the pet doors (over 2m, glass, heavy) and courier regions/limitations, it is not possible to offer a flat rate Australia wide. Can I pick up? Yes! You can PICK UP from either Mooloolaba (Sunshine Coast, QLD) or from Woodville North in Adelaide. Do all items get delivered on the same day?The small box with the locks often arrives before the long oversize pet door/adapter boxes. You can use the tracking number on the small lock box to track the door via toll ipec track and trace or just wait a little longer for the pet door/adapter to arrive. The small box often goes via air due to the small size and thus can arrive faster.
1. All deliveries are 'Authority To Leave': No signature required so you don't have to be home.
2. Front door MUST be easily accessible by courier. Secure apartments incur re-delivery charges if courier can't access the door (even if you say you are home, the courier may not call/ring and this still incurs re-delivery charges).
2. PO BOX not viable. Actual address is needed.
3. Deliveries are via Road Express Monday-Friday.
4. Regional and Remote Area Delivery fees apply- get a quote before you order if you prefer.
5. Note we are not liable if your door is stolen after delivery- this hasn't happened yet! :)
FREE pick up in Adelaide in Woodville North or from Mooloolaba (Sunshine Coast QLD). Please call to arrange.
How long will it take to be despatched?
Doors are usually despatched the same day if payment clears before 2pm :)