Shipping

How much will freight cost?

*Free Delivery includes: capital cities in: SA, VIC, NSW, ACT + Metro Perth & Brisbane (incl Gold/Sunshine Coast). 
 
Please NOTE: the majority of customers live in the above areas so shipping is automated in checkout under the free tab because it is too complex to get accurate shipping prices Australia wide due to the pet doors and adapters being over-size, heavy and require manual handling. There is too much variation in addition to regional and remote fees relative to post codes to get an accurate freight calculator at checkout.
 
So, if you live outside of the above mentioned capital cities, we will get a quote through toll and then EMAIL you an invoice for any gap payment to get to your postcode once your order is in the system.
 
We use Toll Ipec because they have proven over the past 10 years to be the best in terms of lead time, cost and minimal breakages. 

If you prefer, you can get a quote for freight before you order. As noted, due to the size and weight of the pet doors (over 2m, glass, heavy), it is not possible to offer a flat rate Australia wide. 

 
 
Can I pick up?
 
Yes! You can PICK UP from either Mooloolaba (Sunshine Coast, QLD) or from Woodville North in Adelaide.   

 

 

IMPORTANT: 

1. All deliveries are 'Authority To Leave': No signature required so you don't have to be home.

2. Front door MUST be easily accessible by courier. Secure apartments incur re-delivery charges if courier can't access the door (even if you say you are home, the courier may not call/ring and this still incurs re-delivery charges). 

2. PO BOX not viable. Actual address is needed.

3. Deliveries are via Road Express Monday-Friday. 

4. Regional and Remote Area Delivery fees apply- get a quote before you order if you prefer.

5. Note we are not liable if your door is stolen after delivery- this hasn't happened yet! :)

 

 

PICK UP: 

FREE pick up in Adelaide in Woodville North or from Mooloolaba (Sunshine Coast QLD). Please call to arrange.

 

 

 

How long will it take to be despatched? 

 

Doors are usually despatched the same day if payment clears before 2pm :)