Pet doors ordered after June 2015 come with a 10-year warranty from the date of purchase on moving parts for the original buyer/address. The flap has a 5 year warranty but does not include damage by your pet &/or by moving/re-selling and general wear is not covered.
To date, we have not had a return and we do not expect to get any because our doors are over-engineered and build quality is supreme.
Returns are accepted if there is a fault with the product and we will also refund the freight. We can offer this without hesitation because we make a great product and do not tend to get complaints.
Please take the time to measure your pet, your sliding door opening space and your lock type to ensure you order the correct size and product. Due to the size, weight and nature of a glass product, returns get very expensive due to overall courier costs and restocking fees, etc, and damage on the return leg is not covered by insurance. If you have opened your door/adapter then please contact us to discuss options.
Damage by couriers:
If the courier smashes the door, the broken glass must be reported to us within 24 hours of receiving the door otherwise they will not cover replacement. Email us pictures of the smashed glass and any damage to the carton through to firstname.lastname@example.org
No payment details or payment information is kept or stored in any manner. Order details and contact details are not forwarded on to any other party. All customer information remains confidential.
Order your own dog door for sliding doors by clicking on one of the sizes in the boxes to the side of the screen.
Check out the Screen Door Adapters as well for the ultimate yet affordable patio pet door solution!